PAYMENT PROBLEMS: Are you having problems when attempting to pay for your NIN?
Please ensure that the payment card you’re attempting to use to pay for your NIN appointment is registered with your bank for online transactions.
If you experience problems trying to pay online with your card, you may wish to consider contacting your bank to register your payment card for online transactions made on websites.
Your ‘Transaction ID Slip’ is not the same as your ‘NIN Slip’.
If you have pre-enroled online print a copy of your ‘Pre-Enrolment Slip’ showing Barcode and bring it with you to the Data Capture Enrolment Centre.
Also print your online ‘Payment Slip/Appointment’ and bring it with you.
Also bring original copies of your supporting documents with you.
It is advised that individuals with additional requirements that need the help of a third party to complete the process are accompanied by a trusted friend or family member that can assist them on the day with form filling or translation.
Children must be accompanied by a parent or legal guardian. At least one of the parents or legal guardians must have a NIN.
De True Me (DTM) and National Electronic Authentication
De True Me (DTM) brand is a national initiative designed to address the current wave of document falsification, forgery and theft by deviant individuals. The National E-Authentication project is developed to catalyze the marketplace for secure credentials—so we can have more secure, convenient, and privacy-enhancing than passwords.